FAQ and Troubleshooting

Welcome to our FAQ section

We've compiled answers to the most frequently asked questions regarding the Power BI Connector for Jira Cloud. This section addresses common technical issues and provides detailed solutions. We kindly recommend reviewing this page before reaching out to our support team.

1 Questions about Licenses
2 Questions about Installation and Administration
3 Questions about Permission and Access
4 Questions about Configuration and Use
5 Questions about Data Export
6 Troubleshooting
7 Other
8 Additional Features and Support Requests

Questions about Licenses

How is my app pricing determined?

Is it possible to extend my free trial?

Questions about Installation and Administration

Questions about Permission and Access

I’m not Jira Admin. How can I install the Power BI Connector?

Can users import Issues under Issue security levels?

Does everyone see Power BI Connector in Jira after installation?

What happens to the data sources if the Jira account of the data source owner is deactivated?

How can Jira admin limit the number of users who can use Power BI Connector for Jira?

I can't select Assets for a specific user

Questions about Configuration and Use

What does Data Source mean? How many data sources can I create?

Is Power BI Connector for Jira compatible with changing URL subdomain of cloud instance?

How to connect tables in Power BI Desktop?

How can we copy the production configuration to our sandbox environment?

Does Power BI app integrate with Jira Work Management?

Do I need to manually update the Power BI Connector for Jira on Cloud?

How to reduce refresh time on Power BI Desktop?

I configured a data source for one project. How can I configure the same data set for all projects in our Jira?

How do I add a custom field to my report in Power BI?

Questions about Data Export

What data can I export from Jira?

Why the number of exported rows is greater in Export History than the actual number?

Where can I find the full transaction history for each status?

Why Tempo Timesheet Approvals table won't be exported?

Where can I find Custom Object Attributes in my Jira Assets integration?

Why my Tempo Cost Tracker Actual labour table is empty?

Is it possible to export more than 100 issues from my Jira Cloud instance?

How Issue Worklogs Dates are exported?

Is it possible to retrieve Tempo worklogs from an archived project?

Troubleshooting

Other

While trying to connect I get the following error: Access to the resource is forbidden.

How Time in Status and Time With Assignee tables are calculated?

After Jira instance restore from backup, we lost all Power BI connector-related data. Can it be restored from your databank?

Why a new field or table doesn't appear in Power BI after I modify a data source?

During data export I get the following error: 429 - Too many requests.

What special characters and non Latin letters are supported by Power BI Connector?

Updating Power BI data from connector takes hours and resulting in crashes.

Additional Features and Support Requests

How can I request support if I have a problem?

If you have any problems or need assistance, please contact us in a convenient way:

Email us at: support@alpha-serve.com

Call us: +380980377286

Create support request in Jira Service Management

Ask a question in the Atlassian Community (available to all signed-up users)

How can I submit a feature request?

We are always open to suggestions and feedback from customers and improve our application based on them. So if you have any suggestions for adding or improving features, please contact us: support@alpha-serve.com.

Do you consider or implement feature customization?

Yes, we do. Being focused on a feedback-driven development, Alpha Serve is open to consider and potentially implement the features you need to maximize your Power BI Jira experience.

Please contact us and describe the task:

Our email support@alpha-serve.com

Scroll down to see the full list of FAQs