We are aimed at providing high-level customer service to all of our users. We appreciate any kind of feedback about the Power BI Connector for Jira Cloud, its features, and usability.
Email us at: email@example.com
Call us: +380980377286
Create support requests in Jira Service Management
Ask a question in the Atlassian Community (available to all signed-up users)
Mon - Fri 9:00AM - 5:00PM EET (UTC+02:00)
Our support office is closed on some of the local holidays including:
International Women’s Day
Independence Day of Ukraine
Initial Response Time Frames:
24 hours for issues classified as High priority.
Within 72 hours for issues classified as Medium priority.
Within 5 working days for issues classified as Low priority.
Support Service Scope:
Monitored email support.
Monitored Jira Service Desk support.
Online configuration and Set-up support (upon request).
Manned telephone support for High priority issues within our business hours.
Remote assistance using Remote Desktop and Virtual Private Network (where available).
We only support app versions that are officially listed as supported in each Marketplace app listing.
We do not take any responsibility for issues or problems that may arise through the use of other third-party apps.
Only customers with a valid subscription or maintenance license will be supported. No SEN (Support Entitlement Number) needed for general questions or inquiries.
If you’re interested in advanced Premium or Enterprise support packages, please contact us for more details: firstname.lastname@example.org.
For more information, please read our Service level agreement (SLA).
Data privacy issues are fully described in our Data security and privacy statement.