How is my app pricing determined?
You must purchase the app license that matches or exceeds your highest Jira user tier. For example, if you have a 500-User Jira Software license, and a 20-Agent Jira Service Desk license, your Jira apps must be at the 500-User level.
How are license upgrade prices calculated?
You can upgrade licenses at any time from a lower tier to a higher tier. Upgrades for Server apps include 12 months of maintenance commencing from the date payment is processed. This will override any existing maintenance period.
The price to upgrade from a lower to higher license tier for Server apps is calculated based on Atlassian's formula, as seen here for Jira Software. We automatically calculate the appropriate price based on the license upgrade formula when you add the license upgrade to your shopping cart.
When a customer elects to upgrade from a Server app to a Data Center approved app, or vise-versa, they will not be granted any discounts on their new license purchase. From the date of purchase, this will initiate a new annual license window when a Data Center approved app is adopted and a new 12-month maintenance window when a Server app license is adopted.
Where do I get license keys for my new app?
You receive your license keys and applicable source code after your payment is successfully received and processed. We send you an email that includes instructions on how to access the license key.
You can also log in to My.Atlassian to retrieve your license keys. Just like your product purchases, apps you purchase in the Marketplace are reflected in your My Atlassian account.
Is it possible to extend my free trial?
For Data Center and Server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click “Try it free” and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
For Cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.
What happens to my app when I migrate host products from Server to Data Center?
When you migrate to a Data Center host product, your Server app license(s) will no longer be valid on a Data Center instance. You will be required to move to a Data Center app license(s) in this case.
How to update my server license key?
When you purchase a new server license or renew/upgrade an existing server license, a new license key will be added to the Billing & Technical Contact's My.Atlassian account. Once a Billing or Technical Contact has copied the license key from their My.Atlassian account, follow the steps below to apply your new key to your server environment:
Log in to Jira as a System Administrator
Click the Settings cog > Applications
Click Versions & Licenses
Locate the license you want to update, and click on the pencil icon to edit the license. Replace the existing license key with your new license key.
Click Update License
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AAbout Mail MeAll companies send hundreds of emails every day. Corporate mailboxes and chat funnels are the main means of communication inside and outside of teams. When it comes to project management, Jira is very effective as a collaborative tool. Users can create ta
Administrator Guide
Before you start: If you have already configured default Jira SMTP server and make no changes Mail Me will use it by default. Note: default Jira SMTP can send a maximum of 100 emails per day on the Free plan, then email notifications will be paused until
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DData Security and Privacy StatementOverview The aim of this documentation is to cover all of the relevant information about the Data Security & Privacy Statement of Alpha Serve to help our customers see clearly what we do and really don't do with their data. Introduction Protecting your da
Do you consider or implement feature customization?
Yes, being a software development company since 2003 and having strong expertise in application development as an Atlassian Marketplace Vendor, the Alpha Serve team will assist you in customization of features you need to maximize your Atlassian experienc
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EEnd-User License AgreementThis End-User License Agreement (EULA) is a legal agreement between you, either an individual or a single legal entity, (Licensee) and Alpha Serve (Licensor). This EULA applies after the Licensee has received the Software from a Reseller or Alpha Serve. T
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FFAQ LicensingHow is my app pricing determined? You must purchase the app license that matches or exceeds your highest Jira user tier. For example, if you have a 500-User Jira Software license, and a 20-Agent Jira Service Desk license, your Jira apps must be at the 500
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GGetting startedThis is a short instruction on how to configure and run Mail Me https://marketplace.atlassian.com/1220976 for your Jira instance. You need to have Jira Administrator permissions to be able to follow these steps fully from start to finish. Install Mail Me
Gmail as SMTP server
Step 1. Sign in to your Google Admin console. Sign in to your Google Admin console Step 2. From the Admin console Home page, go to Security tab. Security tab Step 3. Turn on access for third-party applications as shown in the screenshots. Turn on access f
Gmail configuration option
Fully qualified domain name of SMTP service: smtp.gmail.com http://smtp.gmail.com/ Port 465 (SSL required). Port 587 (TLS required). Dynamic IPs allowed. Authentication requirements: Your full Gmail or G Suite email address is required for authentication.
Gmail email sending limits
To keep systems healthy and accounts safe, Google limits the number of email messages users can send per day and the number of recipients per message. If your users exceed an email sending limit, they’ll see an error message, such as: You have reached a l
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HHow can I request support if I have a problem?If you have any problems while using our plugin, please contact us in a convenient way, which you can see below: Email us at support@alpha-serve.com mailto:support@alpha-serve.com Call us +380980377286 Create support request in Jira Service Desk https://
How can I submit a feature request?
We are always open to suggestions and feedback from customers and improve our application based on them. So if you have any suggestions for adding or improving features, please contact us: atlassian@alpha-serve.com mailto:atlassian@alpha-serve.com
How to add custom fields to the custom email templates?
In order to use custom fields in your own email templates, you should start adding/editing the template using the instruction here https://aserve.atlassian.net/wiki/pages/resumedraft.action?draftId=630587446. You can put custom fields to the template in 2
How to configure custom SMTP server?
Step 1. Go to the Jira Administration tab and select Manage app section. ServerInstall1.png Step 2. To configure a custom SMTP server click Custom SMTP server tab on the left side menu. To configure custom SMTP server click Custom SMTP server tab on the l
How to create custom email templates?
Jira Administrator can create own email templates for their specific business purposes. Mail Me users will be able to use them when sending emails. To create custom email templates, please follow the next steps: Step 1. Go to the Jira Administration tab a
How to enable or disable Mail Me for particular project in Jira?
Step 1. Go to the Jira Administration tab and select Manage apps section. ServerInstall1.png Step 2. Click Projects tab in the Mail Me section on the left menu. The following configurations will be available: ServerInstall8.png Fields and buttons descript
How to use Google SMTP server if I have 2-Step-Verification and see a "password incorrect" error?
Step 1. Sign in to your Google Admin console. Google Admin console Step 2. From the Admin console Home page, go to Security. Security Step 3. On the "Signing into Google" panel, choose App Passwords. If you don’t see this option: 2-Step Verification is no
How to view Email logs?
Jira Administrator can view all email logs sent via Mail Me app. To see the logs, please follow the next steps: Step 1. Go to the Navigation bar and select Apps - Add ons (Manage apps — in the newest vertions). Screen Shot 2022-07-15 at 18.05.53.png Step
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IInstallation GuideYou must have the Jira Administrator rights to be able to carry out the instructions on this page. You can learn more about this here. https://confluence.atlassian.com/adminjiraserver079/managing-global-permissions-950288425.html Please take a look at Sup
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MMail Meicon.png Mail Me Documentation Send emails effortlessly. Increase your work efficiency - get started doing more with Mail Me. Send an issue via email: add attachments, customize the appearance, choose recipients or even groups, configure your own SMTP ser
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OOffice 365 as SMTP serverStep 1. Go to the custom SMTP server configuration and fill in the fields as described: Name - a required field, name of the SMTP server. From address - a required field, the default address which will be used for outbound mail. Email prefix - a required
Office 365 configuration option
Protocol: SMTP Fully qualified domain name of SMTP service: smtp.office365.com http://smtp.office365.com Port 587 (TLS required). Dynamic IPs allowed. Authentication requirements: Your full Outlook or Office 365 email address is required for authenticatio
Office 365 email sending limits
Please, note! You can only send from one email address unless your device can store login credentials for multiple Microsoft 365 or Office 365 mailboxes. Office 365 also has a cap of 500 separate recipients for each individual mail, as well as a cap of 30
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PPricing and Licensing informationMail Me can be used with Atlassian issued license only. You can install it on the Manage apps page or Atlassian Marketplace page like any standard Jira add-on. You can find more information about it in this Jira knowledge base article https://confluence.a
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SServer to Cloud Migration DocumentationThis documentation is dedicated to our customers who are considering moving their Jira core data from Data Center/Server to Cloud and is intended to give them information on migrating their app data. Mail Me for Jira is available in Cloud. You can try it
Service level agreement (SLA)
by: Alpha Serve Effective Date: March 10, 2020 Document Owner: Alpha Serve Versions Version Date Description Author 1.0 17-01-2019 Service Level Agreement Anton Storozhuk 2.0 10-03-2020 Service Level Agreement 2.0 Anton Storozhuk Table of Contents Agreeme
Support
We are aimed at providing high-level customer service to all of our users. We appreciate any kind of feedback about Mail Me, its features, and usability. Feel free to contact our support team if you need any kind of assistance using one of the following m
Supported Platforms
Mail Me has a proven performance in the following browsers: Web Browsers Versions Google Chrome Latest stable version supported Mozilla Firefox Latest stable version supported Microsoft Edge Latest stable version supported Internet Explorer IE11 supported
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TTroubleshootingWe kindly recommend checking this section before contacting our support team. Here you can find answers to the most frequently asked questions concerning Mail Me. The most common technical issues can be also solved here. Questions about Licenses: How is m
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UUser GuideTo be able to access Mail Me, it should be configured as enabled to the certain project you’re working with or to all projects in the system. If you don’t see the Mail Me button in the issue or task, please contact your Jira Administrator. Jira Administra
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YYahoo configuration optionServer -smtp.mail.yahoo.com http://smtp.mail.yahoo.com/ Port - 465 or 587 Requires SSL - Yes Requires TLS - Yes (if available) Requires authentication - Yes
Yahoo email sending limits
It must be pointed out that Yahoo’s SMTP comes with a strict limit of 500 outbound emails per day (and each message can be sent up to 100 recipients), in order to prevent spammers from using it for their unsolicited message. The sum of all attached files
Yahoo!Mail Plus as SMTP server
By default, Yahoo block access to Yahoo Mail from outside apps due to account vulnerability issues. You must allow your Yahoo account to interact with apps that use the less secure sign in. For this you need: Step 1. Go to your Yahoo account settings. Ste
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🔎 For more information, please check Atlassian Purchasing&Licensing. You can find actual app pricing on our Marketplace page.