Time to SLA

Time to SLA Overview


Time To SLA application allows easy creation, management, and customization of an unlimited number of SLAs, SLAs custom fields, calendars, and more. It was implemented with Filters by Issues: Basic, JQL (No filters by default).

Time To SLA fields are located in a separate tab.

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How to Add Time to SLA JWT Token


Time To SLA API Token is required to view and export the Time To SLA data.


  1. Being signed in to Jira Cloud instance, select Apps, and then select Time To SLA.


  1. Select Settings, and then select API Token.


  1. Select + New Token.


  1. In the * Token Name field, enter the name for your token.

  2. Select when your token will expire.

  3. Select the access type you need.

  4. Select Save.


  1. Copy your JWT token.

Before closing the window, make sure to copy the token and store it securely. You will not see the token again once you close the window.


  1. Go back to Apps, and then select Looker Studio Connector for Jira.


  1. On the left-side menu, select API Integrations, and then select the Time to SLA tab.


  1. Paste your JWT token, and then select Validate & Save.