Support
We are aimed at providing high-level customer service to all of our users. We appreciate any kind of feedback about Power BI Connector for ServiceNow, its features, and usability.
Feel free to contact our support team if you need any kind of assistance using one of the following means:
Email us at: support@alpha-serve.com
Call us: +380980377286
Create support request in our Service Desk
Ask a question in the ServiceNow Community
Work Schedule:
Mon - Fri 9:00AM - 5:00PM EET (UTC+02:00)
Please, visit this page to see the holidays, when our support team does not work:
Support work time - Holidays sсhedule - Alpha Serve
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Initial Response Time Frames:
48 hours for issues classified as High priority.
Within 72 hours for issues classified as Medium priority.
Within 5 working days for issues classified as Low priority.
Support Service Scope:
Monitored email support.
Monitored Service Desk support.
Online configuration and Set-up support (upon request).
Manned telephone support for High priority issues within our business hours.
Remote assistance using Remote Desktop and Virtual Private Network (where available).
Additional information:
We only support app versions that are officially listed as supported on app listing.
We do not take any responsibility for issues or problems that may arise through the use of other third-party apps.
Only customers with a valid production or sub-production license will be supported. No instance name is needed for general questions or inquiries.