Exploring Power BI Connector for ServiceNow


Having quick access to actual and relevant business data is crucial to running and managing business and taking timely decisions.

Being able to consolidate all data sources in a single place to transform and combine data into a suitable visualization provides a significant advantage to any business in a fast-changing world. Microsoft Power BI is one of the most popular BI software that allows building complex business reporting. Companies only have to set up the needed integrations to get all necessary data into Power BI for reporting and analytics. And here is where Alpha Serve has the best competence.

Along with Power BI Connectors for Jira, Zendesk, and Shopify, we have developed a convenient ServiceNow Power BI integration - Power BI Connector for ServiceNow.

Power BI Connector for ServiceNow is an Enterprise-grade solution that allows building complex data models, dashboards, and reporting in Microsoft Power BI based on ServiceNow data. 

Check the app page on ServiceNow Store or learn more from the website product page.

What does Power BI Connector for ServiceNow do?

Power BI Connector for ServiceNow is an application that allows users to export ServiceNow data into Power BI without programming skills. This app provides a convenient interface to filter the data that needs to be transferred into Power BI and export it easily.

Thus, it enables users to visualize and analyze ServiceNow instance data that they imported to Power BI.

Power BI Connector for ServiceNow does not collect, store or share any customer data. All such data is stored on the customer’s ServiceNow instance.



Who finds Power BI Connector for ServiceNow useful?

  • IT, support, or any other teams using ServiceNow to manage daily operations can create and distribute any reports, and dashboards or monitor any KPIs in Power BI based on the ServiceNow data. Thus, they are now limited by any default reports and can calculate and monitor any KPIs they need. This will provide transparency to the team performance as well as will highlight room for improvements;

  • Business analysts can combine ServiceNow with any other data sources (financial, CRM,
    Jira, e-commerce, etc.) to create integrated business reporting across all business functions including Sales, Finance, Marketing, Human Resources, and many others;

  • Business owners and C-level management can get a clear understanding of their business performance with refreshed and actual complex reporting.

Read how the app can provide detailed incident management dashboards.


Use cases:

  • build consolidated ServiceNow reporting across processes like problem management, incident management, etc., in Power BI using ServiceNow as a data source combining it with CRM, ERP, Jira, and many others.;

  • create customized Power BI reports for ServiceNow according to your business processes and workflows which are not available in default ServiceNow reporting features;

  • connect ServiceNow to Power BI for easy data export to run business analytics, find bottlenecks and make necessary changes and adjustments;

  • create live ServiceNow Power BI dashboards with IT/Support/other teams KPIs to monitor the overall performance and team contribution.

Take a look at the Detailed Use Cases on our website page.


Why use Power BI Connector for ServiceNow?

Power BI ServiceNow Connector is a convenient and user-friendly solution for no-code ServiceNow Power BI integration. With this ready-to-use solution, you can embed Power BI integration into your existing ServiceNow platform without ServiceNow consultants and architects.


Power BI Connector for ServiceNow Features:


  1. Сonvenient and familiar user interface through the ServiceNow portal.


2. Advanced filtering options to manage ServiceNow data selection and export to Power BI only the relevant information.


3. Distributed user roles inside the application in order to manage data access and provide data security:


PBI ADMIN - role name is x_acsof_power_bi_s.powerbi_admin

  •  can Read, Write, Create, Delete a data source 

  • has access to PBI Desktop and can export Servicenow tables (only those, which were opened by ServiceNow admin)

  • has read access to the sys_db_object table


PBI EDITOR role name is x_acsof_power_bi_s.powerbi_editor

  • can Read, Write, Create a data source

  • has access to PBI Desktop and can export Servicenow tables (only those, which were opened by ServiceNow admin)

  • has read access to the sys_db_object table


PBI VIEWERrole name is x_acsof_power_bi_s.powerbi_viewer

  • can Read data source 

  • has access to PBI Desktop and can export Servicenow tables (only those, which were opened by ServiceNow admin).


4. Power BI dashboard templates supported with pre-configured data sources. Easily export the selected dashboard template to Power BI and tailor it to your needs if required.

5. Well-thought-out application architecture which allows exporting big data volumes without performance impact on your ServiceNow instance.

6. Power Query support. Merge ServiceNow with other data sources, transform data and load it into Power BI Desktop with no-code experience.


How can you benefit from using Power BI Connector for ServiceNow?

  • add ServiceNow as a data source to widen the data landscape along with other software and build complex ServiceNow reports for your business;

  • avoid manual work and optimize data export with convenient ServiceNow Power BI integration;

  • get actionable insights from the actual and relevant reports and dashboards;

  • improve performance and increase profit based on unlimited data export.