Support

Owned by Inna Kashuba
Last updated: Oct 06, 2023 by Yuliia Maidanova (Unlicensed)
1 min read

We are aimed at providing high-level customer service to all of our users. We appreciate any kind of feedback about Tableau Connector for ServiceNow, its features, and usability.

Feel free to contact our support team if you need any kind of assistance using one of the following means:

Email us at: support@alpha-serve.com

Call us: +380980377286

 Create support request in our Service Desk

Ask a question in the ServiceNow Community

Work Schedule:

Mon - Fri 9:00AM - 5:00PM EET (UTC+02:00)
Please, visit this page to see the holidays when our support team does not work:
https://aserve.atlassian.net/l/c/n0HbTY0m

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Initial Response Time Frames:

  • 48 hours for issues classified as High priority.

  • Within 72 hours for issues classified as Medium priority.

  • Within 5 working days for issues classified as Low priority.

Support Service Scope:

  • Monitored email support.

  • Monitored Service Desk support.

  • Online configuration and Set-up support (upon request).

  • Manned telephone support for High priority issues within our business hours.

  • Remote assistance using Remote Desktop and Virtual Private Network (where available).

Additional information:

  1. We only support app versions that are officially listed as supported on app listing.

  2. We do not take any responsibility for issues or problems that may arise through the use of other third-party apps.

  3. Only customers with a valid subscription or maintenance license will be supported. No licence number is needed for general questions or inquiries.