Troubleshooting

We kindly recommend checking this section before contacting our support team.

Here you can find answers to the most frequently asked questions concerning Mail Me. The most common technical issues can be also solved here.

Questions about Licenses:

• How is my app pricing determined?

https://aserve.atlassian.net/wiki/spaces/MM/pages/656081078

• How are license upgrade prices calculated?

https://aserve.atlassian.net/wiki/spaces/MM/pages/656081078

• Where do I get the license key for my new app?

https://aserve.atlassian.net/wiki/spaces/MM/pages/656081078/FAQ+Licensing#Where-do-I-get-the-license-key-for-my-new-app%3F

• Is it possible to extend my free trial?

https://aserve.atlassian.net/wiki/spaces/MM/pages/656081078/FAQ+Licensing#Is-it-possible-to-extend-my-free-trial%3F

• What happens to my app when I migrate host products from Server to Data Center?

https://aserve.atlassian.net/wiki/spaces/MM/pages/656081078/FAQ+Licensing#What-happens-to-my-app-when-I-migrate-host-products-from-Server-to-Data-Center%3F

Additional Features and Support Requests:

• How can I request support if I have a problem?

https://aserve.atlassian.net/wiki/spaces/MM/pages/643334189

• How can I submit a feature request?

https://aserve.atlassian.net/wiki/spaces/MM/pages/641237078

• Do you consider or implement feature customization?

https://aserve.atlassian.net/wiki/spaces/MM/pages/643334235

Technical Questions:

• How to use Google SMPT server if I have 2-Step-Verification and see a "password incorrect" error?

https://aserve.atlassian.net/wiki/spaces/MM/pages/630325249