FAQ and Troubleshooting

Owned by Inna Kashuba

Last updated: Jul 25, 2024 by Liliia Ostrovska

We kindly recommend checking this section before contacting our support team.

Here you can find answers to the most frequently asked questions concerning SQL Connector for Jira. The most common technical issues can also be solved here.

Questions about Licenses:

How is my app pricing determined?

Is it possible to extend my free trial?

How are license upgrade prices calculated?

How to update my server license key?

Where do I get a license key for my new app?

Troubleshooting

During data export, I get the following error: 429 - Too many requests

While validating the connection, I get the error saying the private IP is not allowed

Additional Features and Support Requests:

How can I request support if I have a problem?

How can I submit a feature request?

Do you consider or implement feature customization?