FAQ and Troubleshooting

Welcome to our FAQ section

We've compiled answers to the most frequently asked questions regarding the SQL Connector for Jira Cloud. This section addresses common technical issues and provides detailed solutions. We kindly recommend reviewing this page before reaching out to our support team.

Questions about Licenses

Questions about Data Export

• What data can I export from Jira?

• How issue worklogs dates are exported?

Questions about Configuration and Use

• How to Install SQL Connector for Jira if I'm not a Jira Admin?

• Where can I find Custom Object Attributes in my Jira Assets integration?

• Does everyone see SQL Connector in Jira after installation?

• How do I add a custom field to my report in SQL?

• What happens to the data sources if the Jira account of the data source owner is deactivated?

• How can Jira admin limit the number of users who can use SQL Connector for Jira?

Troubleshooting

Other

• During data export, I get the following error: 429 - Too many requests

• How Time in Status and Time With Assignee tables are calculated?

• While validating the connection, I get the error saying the private IP is not allowed

Additional Features and Support Requests