Security Incidents Reporting

It is the responsibility of each Alpha Serve employee or contractor to report perceived security incidents to the appropriate supervisor or security person.

End-users of the applications are responsible to formally report all security incidents or violations of the security policy immediately to the Alpha Serve support by email: support@alpha-serve.com or by telephone +38 098 03 77 286.

Reports of security incidents shall be escalated as quickly as possible. Each incident will be analyzed to determine if changes in the existing security structure are necessary. All reported incidents are logged and the remedial action indicated, including the risk level.

Security breaches shall be promptly investigated based on the risk level.