Recovery Procedure

Owned by Anna Odrynska
Last updated: Nov 18, 2020
1 min read

Alpha Serve does not provide any backups for the Shopify apps at the moment.

Procedure Contents

Alpha Serve ensures a Recovery Procedure based on the following principles:

  • Top management involvement: we have a clear risk ranking definitions, and top management of the company involves at relevant levels to control the recovery process and inform the relevant parties if necessary;

  • Complex monitoring: security control is the integral parts of business processes, including development and support. We work on identifying gaps in advance and focus on the relevant options for remediation;

  • Constant testing cycles: quality assurance in an ongoing process to ensure the high performance of all applications and data accessibility.

In the case of the disaster, Alpha Serve clearly communicates the current status with influenced teams and parties every 24 hours.