FAQ and Troubleshooting

Welcome to our FAQ section

We've compiled answers to the most frequently asked questions regarding the Power BI Connector for Jira. This section addresses common technical issues and provides detailed solutions. We kindly recommend reviewing this page before reaching out to our support team.

Questions about Licenses:

• How is my app pricing determined?

• Is it possible to extend my free trial?

• How are license upgrade prices calculated?

• What happens to my app when I migrate host products from Server to Data Center?

• Where do I get a license key for my new app?

• How to update my server license key?

FAQ:

• How to connect to Microsoft Power BI with SSO enabled?

• Is it possible to use the Power BI Connector for Jira with only limited permissions, such as the viewer role?

• How to export data using Atlassian SSO app and Okta IdP?

• Can the Power BI connector be exported and then imported into a new Jira instance during a Server/Data Center migration?

• How to export data using Atlassian SSO and Entra ID (Microsoft Azure Active Directory) IdP?

Troubleshooting:

Other:

• While trying to connect I get the following error: Access to the resource is forbidden.

• Board Charts TableReference.

• How to fix Error 404: Web.contents failed to get contents from [connector URL]?

• Sprints Table Reference.

• While connecting to Microsoft Power BI I get error Unable to connect.

• Jira Work Management Fields Reference.

Additional Features and Support Requests: