FAQ and Troubleshooting

Welcome to our FAQ section

We've compiled answers to the most frequently asked questions regarding the Power BI Connector for Jira. This section addresses common technical issues and provides detailed solutions. We kindly recommend reviewing this page before reaching out to our support team.

Questions about Licenses

• How is my app pricing determined?

• How are license upgrade prices calculated?

• Where do I get a license key for my new app?

• Why are you increasing prices for Data Center apps when Atlassian just announced its deprecation?

• Is it possible to extend my free trial?

• What happens to my app when I migrate host products from Server to Data Center?

• How to update my server license key?

FAQ

• How to connect to Microsoft Power BI with SSO enabled?

• How to export data using Atlassian SSO app and Okta IdP?

• How to export data using Atlassian SSO and Entra ID (Microsoft Azure Active Directory) IdP?

• Is it possible to use the Power BI Connector for Jira with only limited permissions, such as the viewer role?

• Can the Power BI connector be exported and then imported into a new Jira instance during a Server/Data Center migration?

Troubleshooting

• While trying to connect I get the following error: Access to the resource is forbidden.

• How to fix Error 404: Web.contents failed to get contents from [connector URL]?

• While connecting to Microsoft Power BI I get error Unable to connect.

Other

• Board Charts TableReference

• Sprints Table Reference

• Jira Work Management Fields Reference.

Additional Features and Support Requests

• How can I request support if I have a problem?

• How can I submit a feature request?

• Do you consider or implement feature customization?