Disputes
Liliia Ostrovska
Disputes occur when a buyer questions the legitimacy of a charge with their financial institution.
Field | Description |
|---|
Field | Description |
|---|---|
Amount | The total amount disputed by the cardholder. |
Currency | The ISO 4217 currency code of the dispute amount. |
Evidence due by | The deadline for evidence submission. |
Evidence sent on | The date and time when evidence was sent. Returns null if evidence has not yet been sent. |
Finalized on | The date and time when this dispute was resolved. Returns null if the dispute is not yet resolved. |
ID | The ID of the dispute. |
Network reason code | The reason for the dispute provided by the cardholder's bank. |
Order ID | The ID of the order that the dispute belongs to. |
Reason | The reason of the dispute provided by the cardholder's bank. |
Status | The current state of the dispute. |
Type | Whether the dispute is still in the inquiry phase or has turned into a chargeback. |