How to Create Time To Resolution SLA Field

Owned by Nataliya Timoshina
Last updated: Feb 23, 2024 by Liliia Ostrovska
1 min read

The Time To Resolution custom field is used for the Jira Service Management Dashboard template. It is crucial to ensure that this custom field is named exactly as stated.

To create this SLA, please follow the instructions provided below.

For the Jira Service Management project go to Project Settings > SLAs. Click Add SLA.

Name the SLA Time to resolution, and enter the settings such as Time Goal, Calendar, Issues to display, Conditions, etc.

Check all settings and click Save. By doing so, a custom field named "Time_to_resolution_<id>" will be generated. This field will be automatically selected in the data source when creating the Jira Service Management Dashboard template.