Licensing Information

Mail Me can be used with Atlassian issued license only. You can install it on the Manage apps page or Atlassian Marketplace page like any standard Jira add-on.

You can find more information about it in this Jira knowledge base article.

Starting from December, 2021 Mail Me Cloud is FREE for small teams up to 10 users.

Mail Me Trial Licenses

You can check whether Mail Me meets your business needs in your proper environment before buying it. For this purpose Mail Me has a 30 days free trial license available at Atlassian Marketplace.

Please note that any trial period can be extended for 30 more days without Vendor or Marketplace approval up to five times before purchase. This is a by-default option which can be executed by generating a new evaluation license key from Atlassian Marketplace.

After all of your free evaluation licenses expire, you need to purchase the app in order to use it further. The easiest way to do this is to click on the Buy now button that appears when you type “Mail Me” in your Manage Add-ons tab.

Mail Me License Types

All Atlassian Licensing rules are applied to Mail Me as well as to all other add-ons.

Note! All Marketplace apps must match (or exceed) the parent product in terms of User Tier. For example, if you license Jira Software at 100-Users, and Confluence at 50-Users, all Jira apps must be licensed at the 100-User Tier, and all Confluence apps must be licensed at the 50-User Tier.

Mail Me offers the following license types:

 

Trial Licenses

Commercial licenses

Academic licenses

Community licenses

Open-source

licenses

Cloud

Yes

Yes

No

No

 

Server

Yes

Yes

Yes (50 % discount)*

Yes

No

Data Center

Yes

Yes

Yes (50 % discount)*

No

No

*if you have an academic license for your Atlassian product.

You can find full information about Atlassian Licenses here.

 

Monthly Billing

Up to 10 Jira users (flat) - FREE

Jira Team Size

Monthly Per User Price

11-100

USD 1.00

101-250

USD 0.75

251-1000

USD 0.50

1001-2500

USD 0.25

2501-5000

USD 0.15

5001-7500

USD 0.03

7501-10000

USD 0.03

10001-15000

USD 0.01

15001-20000

USD 0.01

20001-25000

USD 0.01

25001-30000

USD 0.01

30001-35000

USD 0.01

Annual Billing

Up to 10 Jira users (flat) - FREE

Jira Team Size

Annual Price

11-15

USD 150.00

16-25

USD 250.00

26-50

USD 500.00

51-100

USD 1000.00

101-200

USD 1,750.00

201-300

USD 2,375.00

301-400

USD 2,875.00

401-500

USD 3,375.00

501-600

USD 3,875.00

601-800

USD 4,875.00

801-1000

USD 5,875.00

1001-1200

USD 6,375.00

1201-1400

USD 6,875.00

1401-1600

USD 7,375.00

1601-1800

USD 7,875.00

1801-2000

USD 8,375.00

2001-2250

USD 9,000.00

2251-2500

USD 9,625.00

2501-2750

USD 10,000.00

2751-3000

USD 10,375.00

3001-3250

USD 10,750.00

3251-3500

USD 11,125.00

3501-3750

USD 11,500.00

3751-4000

USD 11,875.00

4001-4250

USD 12,250.00

4251-4500

USD 12,625.00

4501-4750

USD 13,000.00

4751-5000

USD 13,375.00

You can find actual Mail Me pricing here.

 

Mail Me Refund Policy

We follow all standard Atlassian commitments on app purchases and refunds. You can browse full information on Atlassian Payments & Refund Section.

You can request a refund, exchange or upgrade of your Server / Data Center license during up to 30 days after the original date of purchase. After the 30-day period, standard pricing for upgrades will apply and exchanges/refunds will not be available.

Refund policy for Cloud hosting Option.

Refunds for Atlassian Cloud are only available within the first paid month after the trial period for monthly subscriptions and within 30 days of payment for annual subscriptions. After these periods we cannot offer refunds.

Mail Me Free Licenses

We provide a free license to Atlassian Solution Partners for their internal use, testing, and demonstration purposes. To get a free license for solution partners, please send an email request to atlassian@alpha-serve.com

FAQ about Licensing

Check our https://aserve.atlassian.net/wiki/spaces/MMCLOUD/pages/1142849574 section. The most common licensing issues are described there.


Find more information about Atlassian Marketplace Terms of Use. Also, check our https://aserve.atlassian.net/wiki/spaces/MMCLOUD/pages/1142849583 for more details.