Troubleshooting

We kindly recommend checking this section before contacting our support team.

Here you can find answers to the most frequently asked questions concerning Power BI Connector for Jira. The most common technical issues can be also solved here.

• Error while trying to connect: Access to the resource is forbidden.

How to fix the "Access to the resource is forbidden" error?

• Unable to connect error for instances with CAS authentication.

How to whitelist Authentication (for Jira instances with CAS)

• How is my app pricing determined?

https://aserve.atlassian.net/wiki/spaces/POWERBI/pages/687210795/FAQ+Licensing#How-is-my-app-pricing-determined%3F

• How are license upgrade prices calculated?

https://aserve.atlassian.net/wiki/spaces/POWERBI/pages/687210795/FAQ+Licensing#How-are-license-upgrade-prices-calculated%3F

• Where do I get a license key for my new app?

https://aserve.atlassian.net/wiki/spaces/POWERBI/pages/687210795/FAQ+Licensing#Where-do-I-get-a-license-key-for-my-new-app%3F

• Is it possible to extend my free trial?

https://aserve.atlassian.net/wiki/spaces/POWERBI/pages/687210795/FAQ+Licensing#Is-it-possible-to-extend-my-free-trial%3F

• What happens to my app when I migrate host products from Server to Data Center?

https://aserve.atlassian.net/wiki/spaces/POWERBI/pages/687210795/FAQ+Licensing#What-happens-to-my-app-when-I-migrate-host-products-from-Server-to-Data-Center%3F

• How to update my server license key?

https://aserve.atlassian.net/wiki/spaces/POWERBI/pages/687210795/FAQ+Licensing#How-to-update-my-server-license-key%3F

• How can I request support if I have a problem?

How can I request support if I have a problem?

• How can I submit a feature request?

How can I submit a feature request?

• Do you consider or implement feature customization?

Do you consider or implement feature customization?