Troubleshooting

Owned by Ruslan Didenko (Unlicensed)
Last updated: Jun 30, 2020
1 min read

We kindly recommend checking this section before contacting our support team.

Here you can find answers to the most frequently asked questions concerning 2FA for Confluence: U2F &TOTP. Also, the most common technical issues can be also solved here.

 

Questions about Licenses:

  • How is my app pricing determined?

FAQ Licensing | How is my app pricing determined?

  • How are license upgrade prices calculated?

  • Where do I get license keys for my new app?

  • Is it possible to extend my free trial?

  • What happens to my app when I migrate host products from Server to Data Center?

  • How to update my server license key?

Additional Features and Support Requests:

  • How can I request support if I have a problem?

  • How can I submit a feature request?

  • Do you consider or implement feature customization?

Technical Questions:

  • How to enable U2F support in Mozilla Firefox?

  • How to disable 2FA for Confluence: U2F & TOTP plugin by directly accessing the database?

  • How to reset 2FA for Confluence: U2F & TOTP length of the "Secure Key" by directly accessing the database?

  • How to disable 2FA for Confluence: U2F & TOTP whitelist by directly accessing the database?

  • How to reset an administrator's account?