This Documentation Has Moved!
Troubleshooting
We kindly recommend checking this section before contacting our support team.
Here you can find answers to the most frequently asked questions concerning 2FA for Confluence: U2F &TOTP. Also, the most common technical issues can be also solved here.
Questions about Licenses:
How is my app pricing determined?
How are license upgrade prices calculated?
Where do I get license keys for my new app?
Is it possible to extend my free trial?
What happens to my app when I migrate host products from Server to Data Center?
How to update my server license key?
Additional Features and Support Requests:
How can I request support if I have a problem?
How can I submit a feature request?
Do you consider or implement feature customization?
Technical Questions:
How to enable U2F support in Mozilla Firefox?
How to disable 2FA for Confluence: U2F & TOTP plugin by directly accessing the database?
How to reset 2FA for Confluence: U2F & TOTP length of the "Secure Key" by directly accessing the database?
How to disable 2FA for Confluence: U2F & TOTP whitelist by directly accessing the database?
How to reset an administrator's account?