Troubleshooting

We kindly recommend checking this section before contacting our support team.

Here you can find answers to the most frequently asked questions concerning 2FA for Confluence: U2F &TOTP. Also, the most common technical issues can be also solved here.

 

Questions about Licenses:

Additional Features and Support Requests:

  • How can I request support if I have a problem?

  • Do you consider or implement feature customization?

Technical Questions:

  • How to enable U2F support in Mozilla Firefox?

  • How to disable 2FA for Confluence: U2F & TOTP plugin by directly accessing the database?

  • How to reset 2FA for Confluence: U2F & TOTP length of the "Secure Key" by directly accessing the database?

  • How to disable 2FA for Confluence: U2F & TOTP whitelist by directly accessing the database?

  • How to reset an administrator's account?