FAQ and Troubleshooting

Welcome to our FAQ section

We've compiled answers to the most frequently asked questions regarding the SAP Analytics Cloud Connector for Jira Cloud. This section addresses common technical issues and provides detailed solutions. We kindly recommend reviewing this page before reaching out to our support team.

FAQ

• How Time in Status and Time With Assignee tables are calculated?

• How Issue Worklogs Dates are exported?

• What special characters and non Latin letters are supported by SAP Analytics Cloud Connector?

Troubleshooting

• While trying to connect I get the following error: Access to the resource is forbidden.

• During data export I get the following error: 429 - Too many requests.

Additional Features and Support Requests

• How can I request support if I have a problem?

• How can I submit a feature request?

• Do you consider or implement feature customization?