Explore Mail Me

Businesses exchange numerous emails, replying on corporate mailboxes and chat channels as primary communication tools within and beyond teams.

While Jira proves highly effective as a collaborative project management tool, allowing users to create tasks, assign them, and monitor progress, it does come with some limitations when it comes to directly sending emails from Jira. These inconveniences can be effortlessly addressed with the help of Mail Me.

Mail Me enables users to send emails directly from Jira, eliminating the need to switch between screens and work in separate applications. Users can create, edit, and send emails with issue information directly within the Jira platform.

Check this article to learn more about sending Jira issues by email.


Starting from December 2021 Mail Me Cloud is FREE for small teams of up to 10 users.


Who Finds Mail Me Useful


Mail Me proves particularly beneficial for those sharing information about the current state of work with external contacts or users with limited access to Jira. It optimizes the daily routine for users who frequently send emails related to Jira issues.

Why Use Mail Me


Let's take a look at a situation where you need to share some limited information with one of your employees or team members:


Without Mail Me

  • Define the fields you want to share

  • Copy and paste into the new email window

  • Highlight important information

  • Repeated search for each individual recipient

  • Send

With Mail Me

  • Select a template that displays and highlights the required fields

  • Select a recipient from the Jira users list

  • Send


Mail Me Key Features


  1. Streamlined communication: send and comment on issues directly within Jira, eliminating the need to switch to an email client.

  2. Consistent email design: design your emails with a look similar to the original Jira email templates using HTML or text format.

  3. Flexible SMTP configuration: customize the SMTP server for Mail Me and configure multiple servers and conveniently select from the list while sending emails.

You can’t use Mail Me without a custom SMTP server set up.

  1. Customized email templates: create and use custom email templates to highlight specific fields or parts of an issue.


How You Can Benefit from Using Mail Me


  • Simplify daily routine tasks and repetitive actions.

  • Avoid mistakes or understatement as a result of copying information.

  • Simplification of the procedure raises the discipline level and ensures the consistency of the business process.