In order to use custom fields in your own email templates, you should start adding/editing the template using the instruction here.
You can put custom fields to the template in 2 ways:
1. Using name
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$issue.getCustomFieldValue($customFieldManager.getCustomFieldObjectByName('Name_ Of_ Custom_ Field')).toString() |
where ‘Name _ Of _ Custom _ Field’ should be replaced with you your custom field’s name
2. Using ID:
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$issue.getCustomFieldValue($customFieldManager.getCustomFieldObject(Custom_Field_Id'customfield_ID)).toString() |
where Customcustomfield_Field_IdID should be replaced with your custom field’s ID (E.g. ('customfield_10800')