In order to use custom fields in your own email templates, you should start adding/editing the template using the instruction here.
You can put custom fields to the template in 2 ways:
1. Using name
| Code Block | ||
|---|---|---|
| ||
$issue.getCustomFieldValue($customFieldManager.getCustomFieldObjectByName('Name |
Of |
Custom |
Field')).toString() |
where ‘Name
Of
Custom
Field’ should be replaced with
your custom field’s name
2. Using ID:
| Code Block | |
|---|---|
|
| |
$issue.getCustomFieldValue($customFieldManager.getCustomFieldObject( |
'customfield_ID)).toString() |
where
customfield_
ID should be replaced with your custom field’s ID (E.g. ('customfield_10800')