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Troubleshooting

We kindly recommend checking this section before contacting our support team.

Here you can find answers to the most frequently asked questions concerning Tableau Connector. The most common technical issues can be also solved here.

 

General Questions:

  • Is there a free trial available?

Yes. We offer a free subscription. It allows creating one data source to export up to 500 rows per table. This will be enough to check how the app works without any charges.

  • Can I schedule an automated update? Can I export any data amount? Are there any limits?

Yes, this option is available for paid plans. you can schedule an automated update to be executed in non-working hours. For example, you can schedule the update to be done at night, thus you'll have updated data in the morning when you start work.

  • Can I export any data amount? Are there any limits?

Please keep in mind that if you need to export more than 1 million rows with our Tableau Connector, you may face a capacity issue.

Please, contact us in advance if you need to process a bigger data amount.

  • Can the app be used on my development store?

Yes. You have an option to test the app performance and functionality on the development stores to be sure about its security and work. 

Additional Features and Support Requests:

  • How can I request support if I have a problem?

Feel free to contact us by any suitable means in case you need help or assistance.

  • How can I submit a feature request?

We are always open to suggestions and feedback from customers and improve our application based on them. So if you have any suggestions for adding or improving features, please contact us.