FAQ and Troubleshooting

Owned by Liubov Topchyi

Last updated: Aug 28, 2024 by Liliia Ostrovska

1 min read

Welcome to our FAQ section

We've compiled answers to the most frequently asked questions regarding the Power BI Connector for Jira Cloud. This section addresses common technical issues and provides detailed solutions. We kindly recommend reviewing this page before reaching out to our support team.

1 Questions about Licenses
2 Questions about Data Export
3 Questions about Configuration and Use
4 Troubleshooting
5 Other
6 Additional Features and Support Requests

Questions about Licenses

Questions about Data Export

How is my app pricing determined?

What data can I export from Jira?

Is it possible to extend my free trial?

How Issue Worklogs Dates are exported?

If Jira license changed to higher, does Tableau Connector for Jira require the upgrade as well

Questions about Configuration and Use

How to Install Tableau Connector for Jira if I'm not a Jira Admin?

Where can I find Custom Object Attributes in my Jira Assets integration?

Does everyone see Tableau Connector in Jira after installation?

How do I add a custom field to my report in Tableau?

What happens to the data sources if the Jira account of the data source owner is deactivated?

How can Jira admin limit the number of users who can use Tableau Connector for Jira?

Troubleshooting

Other

During data export, I get the following error: 429 - Too many requests

How Time in Status and Time With Assignee tables are calculated?

Additional Features and Support Requests

How can I request support if I have a problem?

How can I submit a feature request?

Do you consider or implement feature customization?