How to Connect to Power BI if ServiceNow Uses MFA/2FA/SSO

Explanation: Microsoft Power BI doesn’t support two-factor authentication. If your organization uses MFA, 2FA, or SSO, you might have troubles connecting to Power BI with the Basic authentication method.


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Solution: To address this issue you can:

  • Create a service account with a local password: Ask your ServiceNow admin to create a separate service account without MFA and set a local password for it so can use it for further Power BI authorization.

  • Use Blank Query Connection: Utilize the new Blank Query Connection method without disabling SSO.

Read more about Blank Query Connection.