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Administration Guide

Zendesk Administrator role is required to follow the instructions on this page. You can learn more about this here.

 

How to Enable Restrictions

 

By default, all roles and groups have access to the app.

 

  1. Being signed in to your Zendesk account, select Products Panel, and then select Admin Center.

Admin Center.gif

 

  1. Expand Apps and integrations, and then select Zendesk Support apps.

Zendesk supported apps.gif

 

  1. Find Power BI Connector, select , and then select Change settings.

 

  1. Check the Enable role restrictions? option, and then select role(s) you want to have access to the app.

  2. Select Update.

The same procedure is applied to group restrictions.

 

https://www.alphaservesp.com/blog/zendesk-reporting-explore-4-options-to-build-zendesk-reports

 

How to Create Zendesk API Token

 

 

  1. Being signed in to your Zendesk account, select Products Panel, and then select Admin Center.

  1. Expand Apps and integrations, and then select Zendesk API.

 

  1. Enable the Token access function, and then select Add API token.

 

  1. [Optional] In the API token description field, enter any information that helps you distinguish it from other tokens.

  2. Copy generated API token.

  1. Select Save.