Troubleshooting

We kindly recommend checking this section before contacting our support team.

Here you can find answers to the most frequently asked questions concerning 2FA for Bitbucket: U2F &TOTP. The most common technical issues can be also solved here.

Questions about Licenses:

• How is my app pricing determined?

https://aserve.atlassian.net/wiki/spaces/BB/pages/788038089/FAQ+Licensing#How-is-my-app-pricing-determined%3F

• How are license upgrade prices calculated?

https://aserve.atlassian.net/wiki/spaces/BB/pages/788038089/FAQ+Licensing#How-are-license-upgrade-prices-calculated%3F

• Where do I get the license key for my new app?

https://aserve.atlassian.net/wiki/spaces/BB/pages/788038089/FAQ+Licensing#Where-do-I-get-the-license-key-for-my-new-app%3F

• Is it possible to extend my free trial?

https://aserve.atlassian.net/wiki/spaces/BB/pages/788038089/FAQ+Licensing#Where-do-I-get-the-license-key-for-my-new-app%3F

Additional Features and Support Requests:

• How can I request support if I have a problem?

https://aserve.atlassian.net/wiki/spaces/BB/pages/789905506

• How can I submit a feature request?

https://aserve.atlassian.net/wiki/spaces/BB/pages/788136403

• Do you consider or implement feature customization?

https://aserve.atlassian.net/wiki/spaces/BB/pages/789872694

Technical Questions:

• How to enable U2F support in Mozilla Firefox?

https://aserve.atlassian.net/wiki/spaces/BB/pages/830079149

• How to disable 2FA for Bitbucket: U2F & TOTP plugin if change secure connection (HTTPS) to unsecure (HTTP)?

https://aserve.atlassian.net/wiki/spaces/BB/pages/829685973

• How to reset the length of the "Secure Key"?

https://aserve.atlassian.net/wiki/spaces/BB/pages/830242864