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We kindly recommend checking this section before contacting our support team.

Here you can find answers to the most frequently asked questions concerning 2FA for Fisheye/Crucible: U2F &TOTP. Also, the most common technical issues can be also solved here.

 

Questions about Licenses:

  • How is my app pricing determined?

https://aserve.atlassian.net/wiki/spaces/U2/pages/750026753/FAQ+Licensing#How-is-my-app-pricing-determined%3F

  • How are license upgrade prices calculated?

https://aserve.atlassian.net/wiki/spaces/U2/pages/750026753/FAQ+Licensing#How-are-license-upgrade-prices-calculated%3F

  • Where do I get license keys for my new app?

https://aserve.atlassian.net/wiki/spaces/U2/pages/750026753/FAQ+Licensing#Where-do-I-get-the-license-key-for-my-new-app%3F

  • Is it possible to extend my free trial?

https://aserve.atlassian.net/wiki/spaces/U2/pages/750026753/FAQ+Licensing#Is-it-possible-to-extend-my-free-trial%3F

  • What happens to my app when I migrate host products from Server to Data Center?

https://aserve.atlassian.net/wiki/spaces/U2/pages/750026753/FAQ+Licensing#What-happens-to-my-app-when-I-migrate-host-products-from-Server-to-Data-Center%3F

  • How to update my server license key?

https://aserve.atlassian.net/wiki/spaces/U2/pages/750026753/FAQ+Licensing#How-to-update-my-server-license-key%3F

Additional Features and Support Requests:

  • How can I request support if I have a problem?

How can I request support if I have a problem?

  • How can I submit a feature request?

How can I submit a feature request?

  • Do you consider or implement feature customization?

Do you consider or implement feature customization?

Technical Questions:

  • How to enable U2F support in Mozilla Firefox?

How to enable U2F support in Mozilla Firefox?

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