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The Time To Resolution custom field is used in the Jira Service Management Dashboard template. It's crucial to ensure that the field is named exactly as specified.

To create this SLA, please follow the instructions provided below.

Go to Project Settings > SLAs. Click
  1. Select project you need, and then on the left-side menu select Project settings.

  2. Select SLAs, and then select Add SLA.

  1. Name the SLA Time to resolution, and then enter the settings such as Time Goal, Calendar, Issues to display, Conditions, etc.

  1. Check

  1. your settings, and

  1. then select Save.


By doing so, a custom field named




will be generated. This field will be automatically selected in the data source when creating the Jira Service Management Dashboard template.