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We kindly recommend checking this section before contacting our support team.

Here you can find

Welcome to our FAQ section 😊

We've compiled answers to the most frequently asked questions

concerning our application. The most common technical issues can be also solved here.Questions about Licenses:

regarding the BigQuery Connector for Jira Cloud. This section addresses common technical issues and provides detailed solutions. We kindly recommend reviewing this page before reaching out to our support team.

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📘 Questions about Licenses

https://aserve.atlassian.net/wiki/spaces/BIGQUERY/pages/709492973/FAQ+Licensing#How-is-my-app-pricing-determined%3F
https://aserve.atlassian.net/wiki/spaces/BIGQUERY/pages/709492973/FAQ+Licensing#How-are-license-upgrade-prices-calculated%3F

https://aserve.atlassian.net/wiki/spaces/BIGQUERY/pages/709492973/FAQ+Licensing#Where-do-I-get-a-license-key-for-my-new-app%3F

  • Is it possible to extend my free trial?

https://aserve.atlassian.net/wiki/spaces/BIGQUERY/pages/709492973/FAQ+Licensing#Is-it-possible-to-extend-my-free-trial%3F

https://aserve.atlassian.net/wiki/spaces/BIGQUERY/pages/709492973/FAQ+Licensing#What-happens-to-my-app-when-I-migrate-host-products-from-Server-to-Data-Center%3F

  • How to update my server license key?

https://aserve.atlassian.net/wiki/spaces/BIGQUERY/pages/709492973/FAQ+Licensing#How-to-update-my-server-license-key%3F

Additional Features and Support Requests:

  • How can I request support if I have a problem?

📘 Questions about Data Export

📘 Questions about Configuration and Use

🛠️ Troubleshooting

🔖 Other

📘 Additional Features and Support Requests

How can I submit a feature request?

  • Do you consider or implement feature customization?