Some of users describe getting the Access to the resource is forbidden error message when connecting Power BI with data resources.
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First The first step is to determine what exactly causes the problem?
SSO enabled. While internal Jira users are able to authenticate on Power BI Desktop, SSO users are receiving authentication errors. Try solution.
Wrong credentials. During the first connection, wrong credentials were provided and saved for Data Source. Try solution.
Captcha at Jira’s side. Rare A rare case that may arise after several unsuccessful attempts to access the Data Source from Power BI Desktop providing the wrong password. Try solution.
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Create a local Jira user account, grant this user permission to work with the connector. Afterwards Afterward, SSO users can create connectors from their usual Jira accounts and share them with that local users' accounts and use the local user's credentials for exporting Jira data into Power BI Desktop. Please note that all data can be exported according to Jira permission schemes.
Install “API Tokens for Jira” or "API Token Authentication Jira" apps. Creating and using an Authentication Tokens resolves the issue with the “Access to the resource is forbidden” error.
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Thereafter, you can re-enter the valid credentials when trying to connect the required data source through the Basic authentication.
How to fix the “Access to the resource is forbidden” error if a captcha appeared?
Log out from Jira and try to login again
Confirm Captcha during the login if presentspresent.
Alternatively, Jira Admin can always check and confirm the captcha under the User Management admin section.
Thereafter, provide valid credentials when trying to connect the required data source through the Basic authentication.