Zendesk Administrator role is required to follow the instructions on this page. You can learn more about this here.
How to Enable Restrictions
By default, all roles and groups have access to the app.
Being signed in to your Zendesk account, select Products Panel, and then select Admin Center.
Expand Apps and integrations, and then select Zendesk Support apps.
Find Power BI Connector, select ⚙️ , and then select Change settings.
Check the Enable role restrictions? option, and then select role(s) you want to have access to the app.
Select Update.
The same procedure is applied to group restrictions.
Explore 4 options to build Zendesk reports with our blog ⬇️
How to Create Zendesk API Token
The Zendesk Administrator role is required to enable token access and generate new API tokens. If you do not have such access, please contact your Zendesk Administrator.
Being signed in to your Zendesk account, select Products Panel, and then select Admin Center.
Expand Apps and integrations, and then select Zendesk API.
Enable the Token access function, and then select Add API token.
[Optional] In the API token description field, enter any information that helps you distinguish it from other tokens.
Copy generated API token.
Before selecting Save or leaving the page, ensure to copy your API token. Store it in a safe place as it has access to your Zendesk data.
Select Save.
Refer to the video to see how to create API token ➡️
IP Whitelisting
Below are the current IP addresses used by the Power BI Connector for Zendesk application. We recommend whitelisting them only if you are experienced with the process and confident in managing it effectively.
52.41.194.184 52.24.218.210