FAQ and Troubleshooting

📘 Questions about Licenses:

• How is my app pricing determined?

• Is it possible to extend my free trial?

📘 Questions about Installation and Administration:

📘 Questions about Permission and Access:

• I’m not Jira Admin. How can I install Looker Studio Connector?

• Can users import Issues under Issue security levels?

• Does everyone see Looker Studio Connector in Jira after installation?

• What happens to the data source if the Jira account of the data source owner is deactivated?

• How can Jira admin limit the number of users who can use Looker Studio Connector for Jira?

📘 Questions about Configuration and Use:

📘 Questions about Data Export:

• What does Data Source mean? How many data sources can I create?

• What data can I export from Jira?

• How to connect tables in Power BI Desktop?

• How Issue Worklogs Dates are exported?

• I configured a data source for one project. How can I configure the same data set for all projects in our Jira?

🛠️ Troubleshooting

🔖 Other

• While trying to connect I get the following error: Access to the resource is forbidden.

• How Time in Status and Time With Assignee tables are calculated?

• During data export I get the following error: 429 - Too many requests

💻 Additional Features and Support Requests

• How can I request support if I have a problem?

If you have any problems or need assistance, please contact us in a convenient way:

📧 Email us at: support@alpha-serve.com

📞 Call us: +380980377286

🔧  Create support request in Jira Service Management

💡 Ask a question in the Atlassian Community (available to all signed-up users)

• How can I submit a feature request?

We are always open to suggestions and feedback from customers and improve our application based on them. So if you have any suggestions for adding or improving features, please contact us: support@alpha-serve.com.

• Do you consider or implement feature customization?

Yes, we do. Being focused on a feedback-driven development, Alpha Serve is open to consider and potentially implement the features you need to maximize your Looker Studio Jira experience.

Please contact us and describe the task:

📧 Our email  support@alpha-serve.com