How to reset an administrator's account?

Owned by Ruslan Didenko (Unlicensed)
Last updated: Jun 16, 2020

 

Should you ever lose your phone, U2F device or access to your one-time secret password, we provide two possible solutions to reset an administrator account:

 

 

1 Solution. Another administrator may log in and reset the 2FA settings for the colleague using instructions here.

 

2 Solution. Reset 2FA settings directly by accessing the database:

 

Step 1. Connect to your database using a database management tool as described in the Database connection fields.

 

Step 2. Identify the AUTH2_FA table in your database. This table is named

AO_<hash>_AUTH2_FA where <hash> is a 6 digit hash value. (e.g. AO_E6ED87_AUTH2_FA).

 

Step 3. Execute SQL script where a user is your username in Jira:

DELETE FROM AO_E6ED87_AUTH2_FA WHERE USERID IN (SELECT ID FROM APP_USER WHERE USER_KEY  = 'user');