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Troubleshooting

We kindly recommend checking this section before contacting our support team.

Here you can find answers to the most frequently asked questions concerning 2FA for Confluence: U2F &TOTP. Also, the most common technical issues can be also solved here.

 

Questions about Licenses:

  • How is my app pricing determined?

https://aserve.atlassian.net/wiki/spaces/U2/pages/750026753/FAQ+Licensing#How-is-my-app-pricing-determined%3F

  • Is it possible to extend my free trial?

  • What happens to my app when I migrate host products from Server to Data Center?

  • How to update my server license key?

Additional Features and Support Requests:

  • How can I request support if I have a problem?

  • How can I submit a feature request?

  • Do you consider or implement feature customization?

Technical Questions:

  • How to enable U2F support in Mozilla Firefox?

  • How to disable 2FA for Confluence: U2F & TOTP plugin by directly accessing the database?

  • How to reset 2FA for Confluence: U2F & TOTP length of the "Secure Key" by directly accessing the database?

  • How to disable 2FA for Confluence: U2F & TOTP whitelist by directly accessing the database?

  • How to reset an administrator's account?