Troubleshooting

Owned by Ruslan Didenko (Unlicensed)

Last updated: Jun 30, 2020

1 min read

We kindly recommend checking this section before contacting our support team.

Here you can find answers to the most frequently asked questions concerning 2FA for Confluence: U2F &TOTP. Also, the most common technical issues can be also solved here.

Questions about Licenses:

How is my app pricing determined?

https://aserve.atlassian.net/wiki/spaces/U2/pages/750026753/FAQ+Licensing#How-is-my-app-pricing-determined%3F

How are license upgrade prices calculated?

https://aserve.atlassian.net/wiki/spaces/U2/pages/750026753/FAQ+Licensing#How-are-license-upgrade-prices-calculated%3F

Where do I get license keys for my new app?

https://aserve.atlassian.net/wiki/spaces/U2/pages/750026753/FAQ+Licensing#Where-do-I-get-the-license-key-for-my-new-app%3F

Is it possible to extend my free trial?

What happens to my app when I migrate host products from Server to Data Center?

How to update my server license key?

Additional Features and Support Requests:

How can I request support if I have a problem?

How can I submit a feature request?

Do you consider or implement feature customization?

Technical Questions:

How to enable U2F support in Mozilla Firefox?

How to disable 2FA for Confluence: U2F & TOTP plugin by directly accessing the database?

How to reset 2FA for Confluence: U2F & TOTP length of the "Secure Key" by directly accessing the database?

How to disable 2FA for Confluence: U2F & TOTP whitelist by directly accessing the database?

How to reset an administrator's account?