FAQ and Troubleshooting

Owned by Inna Kashuba

Last updated: Dec 14, 2023 by Liliia Ostrovska

1 min read

We kindly recommend checking this section before contacting our support team.

Here you can find answers to the most frequently asked questions concerning SQL Connector for Jira. The most common technical issues can also be solved here.

Questions about Licenses:

How is my app pricing determined?

https://aserve.atlassian.net/wiki/spaces/SQL/pages/2721153141/FAQ+Licensing#How-is-my-app-pricing-determined%3F

How are license upgrade prices calculated?

https://aserve.atlassian.net/wiki/spaces/SQL/pages/2721153141/FAQ+Licensing#How-are-license-upgrade-prices-calculated%3F

Where do I get a license key for my new app?

https://aserve.atlassian.net/wiki/spaces/SQL/pages/2721153141/FAQ+Licensing#Where-do-I-get-a-license-key-for-my-new-app%3F

Is it possible to extend my free trial?

How to update my server license key?

Additional Features and Support Requests:

How can I request support if I have a problem?

How can I submit a feature request?

Do you consider or implement feature customization?