ServiceNow Incident Management Dashboard provides a centralized view of all incidents raised within a defined period of time, their priority, urgency, status etc, and the time taken to resolve them. It displays critical information related to incidents, such as the number of incidents, their severity, and the average resolution time. This information helps IT teams to identify the key trends and bottlenecks in their incident management process and to take appropriate actions to improve it.
Incident Management Dashboard as a Power BI template includes two tabs and two different reports: Current State & Performance, which you can easily switch between and which face two different use cases.
Incident Management - Current State
This incident management report reflect the actual information on the date of report or in the selected time period. This dashboard provides real-time update on incidents as they are raised and resolved, allowing IT teams to monitor the status of incidents as they progress through the resolution process.
Incident Management - Performance
This incident management report provides graphs and charts that help IT teams analyze incident trends over time, such as the number of incidents raised per day per priority or urgency or the average resolution time. It refers to how effectively an organization is managing its incidents.
By tracking these metrics, organizations can identify areas where they need to improve their incident management process and take actions to improve their performance. This can include investing in additional training and resources for IT staff, implementing new incident management tools and technologies, or making changes to existing incident management procedures
Overall, the ServiceNow Incident Management Dashboard provides a vizualization of incident management activities, enabling IT teams to effectively manage incidents and improve the quality of IT services provided to their organization.
Learn more how to create Incident Management Dashboard in Power BI in our blog.
ServiceNow Problem Management Dashboard
ServiceNow Problem Management Dashboard is a graphical representation of the status of problems within a defined period of time.
ServiceNow Problem Management Dashboard provides a centralized view of all problems that have been identified within an organization, along with their status, urgency, impact, priority, and the time taken to resolve them.
Problem Management - Current State
With real-time problem updates, the dashboard provides up-to-date information on problems as they are identified and resolved. This feature allows IT teams to track the progress of problems as they move through the resolution process, providing a comprehensive overview of the current status of each problem.
Problem Management - Performance
The problem management in ServiceNow dashboard's problem trend analysis feature utilizes graphs and charts to help IT teams analyze problem trends over time. By tracking metrics such as the number of problems identified per day and the average time taken to resolve problems, IT teams can gain insights into the effectiveness of their problem management process and identify areas for improvement.
ServiceNow Problem Request Dashboard
ServiceNow request management reports provide insights into the performance and effectiveness of the request management process. Request management in ServiceNow is a process that deals with fulfilling service requests from end-users.
Request management reports typically include key metrics and KPIs that provide an overview of how the request management process is performing.
Request Management - Current State
This ServiceNow Request Management report provides an overview of the current status of request management within an organization.
Request management report template includes not only request metrics, but also the related items and tasks, vizualized by priority, state, and stage.
The Request Management - Current State report provides a snapshot of the current status of request management, allowing organizations to identify areas for improvement and take action to improve the process.
Request Management - Performance
The Performance tab for the ServiceNow request management report shows the requests within a defined period of time, including the accumulated requests.
By using this report to track performance over time, organizations can identify trends and make data-driven decisions to optimize the request management process and improve service to end-users.
ServiceNow Change Management Dashboard
The ServiceNow Change Management Dashboard is a report that provides a quick and easy way to access and manage changes within the ServiceNow platform. The dashboard provides a central location to view and manage change requests, as well as to track the progress of changes throughout their lifecycle.
Change Management - Current State
The ServiceNow change management report dashboard provides an overview of all change requests, including their status, priority, and impact.
The template allows to build your ServiceNow change management funnel. It is a visual representation of the stages in the change management process within the ServiceNow platform. It is used to track and manage changes from the initial request through to implementation and review. The change management funnel provides a clear and structured way to manage changes and ensure that they are implemented effectively and efficiently.
Change Management - Performance
The Performance tab for the ServiceNow change management report provides an overview of the performance of the change management process within an organization. The Alpha Serve’s report template includes metrics and key performance indicators (KPIs) that are used to measure the effectiveness and efficiency of the change management process, such as changes by priority and urgency, average closure days, and average age for active requests. Additionally, it covers the accumulated open change requests by priority.
NOTE: Please pay attention to be able to see and create Change Management template user has to be Admin or at least has role sttrm_admin
ServiceNow Configuration Items Dashboard
The ServiceNow configuration items report allows users to view and manage configuration items across the organization, providing insights into the IT infrastructure and enabling effective decision-making.
ServiceNow configuration items template from Alpha Serve provides a comprehensive view of the organization's IT infrastructure, helping to ensure that configuration items are properly managed and maintained and that any issues or concerns are promptly addressed.
It includes an overview of configuration items by category, manufacturer, operational status, install status, class, and cost center.