FAQ and Troubleshooting

Welcome to our FAQ section

We've compiled answers to the most frequently asked questions regarding the Oracle Analytics Connector for Jira Cloud. This section addresses common technical issues and provides detailed solutions. We kindly recommend reviewing this page before reaching out to our support team.

1 Questions about Licenses:
2 FAQ:
3 Troubleshooting:
4 Additional Features and Support Requests:

Questions about Licenses:

FAQ:

How is my app pricing determined?

How Issue Worklogs Dates are exported?

Where do I get a license key for my new app?

Is it possible to extend my free trial?

Troubleshooting:

During data export I get the following error: 429 - Too many requests

Additional Features and Support Requests:

How can I request support if I have a problem?

Contact support.

How can I submit a feature request?

We are always open to suggestions and feedback from customers and improve our application based on them. So if you have any suggestions for adding or improving features, please contact us: atlassian@alpha-serve.com.

Do you consider or implement feature customization?

Yes, being a professional software development company since 2003 and having strong expertise in application development as an Atlassian Marketplace Partner, the Alpha Serve team will assist you in the customization of features you need to maximize your Atlassian experience.

Please contact us and describe the task. We will give you an answer after preparing our proposal.

Our email atlassian@alpha-serve.com