FAQ Licensing

How is my app pricing determined?

Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.

Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore, the above guidelines for licensing across maximum users still apply.

The pricing structure for cloud apps is as follows:

• Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.

• Monthly subscriptions with more than 10 users are billed per user, starting at the first user.

• Monthly subscriptions with more than 100 users are billed per user. You can find detailed pricing information at Checklist for Jira On-the-Fly Cloud product page.

Annual subscriptions may offer a discount depending on the number of users purchased.

Is it possible to extend my free trial?

For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.