About Azure Communication Services for Jira

Globalization makes people from all over the world closer to each other than ever before.

To be able to contact the customers when needed becomes a crucial point in business communication. Service level is now a differentiating factor. A lot of distributed teams work on the same project from various parts of the globe. In the fast-changing world, it is very important to stay on the same page not only with your teammates but also with the customers and their expectations.

In this regard, our Azure Communication Services for Jira app enables instant access to customers or colleagues through a call or a video meeting directly from your Jira issue or Jira SD ticket.

Learn more about how other companies use Jira and Azure CS integration in their businesses here.

What does Azure Communication Services for Jira do?

Azure Communication Services for Jira allow users to connect for a call, a video meeting or a screen sharing session directly from Jira Software issue or Jira Service Management ticket.

Who finds Azure Communication Services for Jira useful?

Azure Communication Services for Jira will be helpful to the service desk and support teams communicating with worldwide users, customers or colleagues on a daily basis.

Azure Communication Services for Jira will also help distributed teams work together effectively and communicate easily.

Meanwhile, the application can be valuable to any business using Jira/Jira ITSM and Microsoft Azure Communication Services.

Why using Azure Communication Services for Jira?

Using Azure Communication Services for Jira may have a direct impact on the team performance, as well as on the service level and customer satisfaction.

If a big amount of contacts is a part of daily work, Azure Communication Services for Jira can help optimize the business process and increase overall effectiveness.

Azure Communication Services for Jira Key Features:

Communicate directly from Jira & Jira ITSM

Start or schedule the audio or video calls directly from Jira and Jira Service Management. Join the conversation by the short link. You no more need to switch to other tools to reach out to customers from your Service Desk.

2. Meet to perform better

Contact your customers to solve issues better directly from the Jira Service Desk ticket or Jira Software issue. Invite colleagues easily to join meetings. Track the communication history in comments.

3. Share your screen

Use screen sharing sessions for quick problem-solving. Get more involved customers with a brilliant support experience

How you can benefit from using Azure Communication Services for Jira?

Start instant meetings just with one button in the issue or schedule them to a suitable time later. Invite watchers, reporters or other team members to quickly join by a short link. See the full contact history in the issue comments. Have users notified by email.
Stay on the single page, no window switching.
Find a better and quicker solution to any issues you may have in Jira Service Management or Jira Software. Keep the committed high service level by reaching out to users easily.
Increase ROI from your service and support teams and exceed customers' expectations.