We kindly recommend checking this section before contacting our support team.

Here you can find answers to the most frequently asked questions concerning 2FA for Bamboo: U2F &TOTP. The most common technical issues can be also solved here.

 

Questions about Licenses:

 

  • How is my app pricing determined?

https://aserve.atlassian.net/wiki/spaces/BAMBOO/pages/789479508/FAQ+Licensing#How-is-my-app-pricing-determined%3F

  • How are license upgrade prices calculated?

https://aserve.atlassian.net/wiki/spaces/BAMBOO/pages/789479508/FAQ+Licensing#How-are-license-upgrade-prices-calculated%3F

  • Where do I get the license key for my new app?

https://aserve.atlassian.net/wiki/spaces/BAMBOO/pages/789479508/FAQ+Licensing#Where-do-I-get-the-license-key-for-my-new-app%3F

  • Is it possible to extend my free trial?

https://aserve.atlassian.net/wiki/spaces/BAMBOO/pages/789479508/FAQ+Licensing#Is-it-possible-to-extend-my-free-trial%3F

  • How to update my server license key?

https://aserve.atlassian.net/wiki/spaces/BAMBOO/pages/789479508/FAQ+Licensing#How-to-update-my-server-license-key%3F

Additional Features and Support Requests:

 

  • How can I request support if I have a problem?

How can I request support if I have a problem?

  • How can I submit a feature request?

How can I submit a feature request?

  • Do you consider or implement feature customization?

Do you consider or implement feature customization?

Technical Questions:

 

  • How to enable U2F support in Mozilla Firefox?

How to enable U2F support in Mozilla Firefox?

  • How to disable 2FA for Bamboo: U2F & TOTP plugin if change secure connection (HTTPS) to unsecure (HTTP)?

How to disable 2FA for Bamboo: U2F & TOTP plugin by directly accessing the database?

  • How to reset an administrator's account?

How to reset an administrator's account?