We are aimed at providing a high level customer service to all of our users. We appreciate any kind of feedback about 2FA for Jira: U2F & TOTP, its features and usability.
Feel free to contact our support team if you need any kind of assistance using one of the following means:
💡 Ask a question in the Atlassian Community (available to all signed-up users)
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Work Schedule
🗓 Mon - Fri 9:00AM - 5:00PM EET (UTC+02:00)
Our support office is closed on some of the local holidays including:
Christmas 2020
1 day
07/Jan/2020
Easter
1 day
20/Apr/2020
Labour Day
1 day
01/May/2020
Holy Trinity
1 day
08/Jun/2020
Constitution Day
1 day
29/Jun/2020
Independence Day
1 day
24/Aug/2020
Defender or Ukraine Day
1 day
14/Oct/2020
Christmas
1 day
25/Dec/2020
New Year
1 day
31/Dec/2020
Initial Response Time Frames
48 hours for issues classified as High priority
Within 72 hours for issues classified as Medium priority
Within 5 working days for issues classified as Low priority
Support Service Scope
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Monitored email support
Monitored Jira Service Desk support
Online configuration and Set-up support (upon request)
Manned telephone support for High priority issues within our business hours
Remote assistance using Remote Desktop and Virtual Private Network (where available)
Additional information:
We only support app versions that are officially listed as supported in each Marketplace app listing.
We do not take any responsibility for issues or problems that may arise through the use of other third-party apps.
Only Jira and Confluence versions officially supported by Atlassian will be supported.
Only customers with a valid subscription or maintenance license will be supported. No SEN (Support Entitlement Number) needed for general questions or inquiries.
If you’re interested in advanced Premium or Enterprise support packages, please contact us for more details: atlassian@alpha-serve.com.