We kindly recommend checking this section before contacting our support team.
Here you can find answers to the most frequently asked questions concerning Power BI Connector for Jira Cloud. The most common technical issues can be also solved here.
📘 Questions about Licenses:
📘 Questions about Installation and Administration:
📘 Questions about Permission and Access:
📘 Questions about Configuration and Use:
📘 Questions about Data Export:
🛠️ Troubleshooting
📘 Additional Features and Support Requests
How can I request support if I have a problem?
If you have any problems or need assistance, please contact us in a convenient way:
📧 Email us at: support@alpha-serve.com
📞 Call us: +380980377286
🔧 Create support request in Jira Service Management
💡 Ask a question in the Atlassian Community (available to all signed-up users)
How can I submit a feature request?
We are always open to suggestions and feedback from customers and improve our application based on them. So if you have any suggestions for adding or improving features, please contact us: atlassian@alpha-serve.com.
Do you consider or implement feature customization?
Yes, we do. Being focused on a feedback-driven development, Alpha Serve is open to consider and potentially implement the features you need to maximize your Looker Studio Jira experience.
Please contact us and describe the task:
📧 Our email atlassian@alpha-serve.com