How is my app pricing determined?
Apps are billed based on the number of users in your Atlassian product. Jira Cloud Confluence apps are priced based on the maximum number of users of the Jira products on your instanceConfluence. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for appsa 25-user Confluence license, purchase the Confluence app at the 25-user tier.
Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still applyThe app will only function if its license matches or exceeds the tier of the host product – even if only a few of your licensed users need to use the app.
The pricing structure for cloud apps is as follows:
Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
Monthly subscriptions with more than 100 users are billed per user. You can find detailed pricing information at Power BI Connector for Jira product pageMicrosoft Forms for Confluence product page.
To sign up for annual cloud app renewals, contact your Atlassian Customer Advocate team to request a quote.
Any change to the number of users will affect the renewal pricing for the product.
Annual subscriptions may offer a discount depending on the number of users purchased.
Is it possible to extend my free trial?
For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.