Jira Administrator can create own email templates for their specific business purposes. Mail Me users will be able to use them when sending emails.
To create custom email templates, please follow the next steps:
Step 1. Go to the Navigation bar and select Apps - Mail Me.
Step 2. To manage custom templates click the Templates tab on the left side menu.
Step 3. Click Add new template button.
You will be redirected to the “Add template” page.
Step 4. Create custom email templates by filling the fields.
You can use our prompts and descriptions:
Name - a required field, name of the template - it must be unique.
Example template - you can choose Jira’s default template as a basis and change it.
Context parameters - you can use it as a cheat sheet with the issue parameters
HTML Body Template - a required field, template content for HTML format email.
Text Body Template - a required field, template content for Text format email.
Save - saves the template and redirects you to the page with a list of templates.
Cancel - allows you to return to the previous page with a list of templates without saving.
Context parameters
In templates, we use double braces {{ }}
as place-holders for data (also known as “Mustache” syntax). The mustache tag will be replaced with the value of the corresponding issue property in the email.
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Project
Issue
Issue commentThese values must be located in a wrapper (eg li, tr, etc.) with id = "foreach" attribute. The wrapper with this attribute value will be iterated {{issueCommentsTotal}} times (displays all issue comments)
Issue Custom FieldFirst, you need to know the exact custom field ID, e.g. customfield_10128. After that, you can use the double brace syntax and type {{customfield_10128}} or any other custom field ID. User
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You can enable/disable all custom templates. However, the default templates can’t be deleted or edited.