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All companies send hundreds of emails every day. Corporate mailboxes and chat funnels are the main means of communication inside and outside of teams.

When it comes to project management, Jira is very effective as a collaborative tool. Users can create tasks and subtasks, assign them to particular users, check their progress within a specific project, etc.

However, when it comes to sending emails directly from Jira, there are some inconvenient limitations that can be solved easily with Mail Me.


Check this article to learn more about sending Jira issues by email.


Starting from December, 2021 Mail Me Cloud is FREE for small teams up to 10 users.

What does Mail Me do?

Mail Me allows us to send emails directly from Jira. Now there is no Businesses exchange numerous emails, replying on corporate mailboxes and chat channels as primary communication tools within and beyond teams.

While Jira proves highly effective as a collaborative project management tool, allowing users to create tasks, assign them, and monitor progress, it does come with some limitations when it comes to directly sending emails from Jira. These inconveniences can be effortlessly addressed with the help of Mail Me.

Mail Me enables users to send emails directly from Jira, eliminating the need to switch between screens and work in two separate applications. With Mail Me users are able to Users can create, edit, and send emails with issue /task information directly from within the Jira platform.

Who finds Mail Me useful?

Mail Me can make optimize daily routine for users sending numerous emails with Jira issues. Mail Me will be helpful to users sending emails to share Install Mail Me from Atlassian Marketplace: Added

Check this article to learn more about sending Jira issues by email.


Starting from December 2021 Mail Me Cloud is FREE for small teams of up to 10 users.

Who Finds Mail Me Useful

Mail Me proves particularly beneficial for those sharing information about the current state of work with external counterparts with external contacts or users with limited access to Jira. It optimizes the daily routine for users who frequently send emails related to Jira issues.

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Use Mail Me


Let's take a look at a situation where you need to share some limited information with one of your employees or team members:


Without Mail Me

  • Define the fields you want to share

  • Copy and paste into the new email window

  • Highlight important information

  • Repeated search for each individual recipientsrecipient

  • Send

With Mail Me

  • Select a template that displays and highlights the required fields

  • Choose Select a recipient from the Jira users list

  • Send

Mail Me Key Features

  1. Streamlined communication:

  1. send and comment on issues

/tasks directly from Jirа without switching
  1. directly within Jira, eliminating the need to switch to an email client

. You can also attach any files directly or include original attachments from the issue at this step to optimize the communication process.
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2. Your email design will
  1. .

  2. Consistent email design: design your emails with a look similar to the original Jira email templates

  1. using HTML or text format

)3. Customize
  1. .

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  1. Flexible SMTP configuration: customize the SMTP server for Mail Me

connections. You can
  1. and configure multiple

  1. servers and

choose one
  1. conveniently select from the list while sending

  1. emails.


You can’t use Mail Me without a custom SMTP server set up.

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4. Use the email preview.

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5. Set internal Jira users, external emails, groups, issue roles(i.e. assignee) and issue custom fields (user picker or group picker type) as recipients.

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6. Create
  1. Customized email templates: create and use custom email templates to

share or
  1. highlight

  1. specific fields or parts of an issue

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7. Administrator can view all sent emails log:

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8. Users can see email logs for each issue in the Activity tab

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Learn more about thee latest Mail Me features here.

How you can benefit from using Mail Me?
  1. .

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How You Can Benefit from Using Mail Me

  • Simplify daily routine tasks and repetitive actions.

  • Avoid mistakes or understatement as a result of copying information.

  • Simplification of the procedure raises the discipline level and ensures the consistency of the business process.

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