We kindly recommend checking this section before contacting our support team.
Here you can find answers to the most frequently asked questions concerning Exportier - Data Export. The most common technical issues can be also solved here.
General Questions:
Is there a free trial available?
Yes. We offer a basic plan for free. It allows exporting up to 100 rows per export, the ability to store up to 5 reports data inside the app and a monthly scheduler. This will be enough to check how the app works without any charges.
Can I schedule an automated data preparation?
Yes, this option is available for all plans. You can schedule an automated update to be executed in non-working hours. For example, you can schedule the update to be done at night, thus you'll have updated data in the morning when you start work.
Monthly updates are available for the free plans. The Professional plan offers Monthly/weekly export scheduler. The Unlimited plan includes daily schedulers.
Can I export any data amount? Are there any limits on the Unlimited paid plan?
Please keep in mind that if you need to export more than 1 million rows with Exportier - Data Export, you may face a capacity issue.
Please, contact us in advance if you need to process a bigger data amount.
Can the app be used on my development store?
Yes. You have an option to test the app performance and functionality on the development stores to be sure about its security and work.
Additional Features and Support Requests:
How can I request support if I have a problem?
Feel free to contact us by any suitable means in case you need help or assistance.
How can I submit a feature request?
We are always open to suggestions and feedback from customers and improve our application based on them. So if you have any suggestions for adding or improving features, please contact us.
Subscription Questions:
How can I switch to a paid plan? Can I switch back to a free plan if needed?
Yes, you can change your subscription any time (in both ways: from free to paid and vice versa). Please, check our step-by-step instruction here.