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When a customer elects to upgrade from a Server app to a Data Center approved app, or vise-versa, they will not be granted any discounts on their new license purchase. From the date of purchase, this will initiate a new annual license window when a Data Center approved app is adopted and a new 12-month maintenance window when a Server app license is adopted.
Where do I get license
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key for my new app?
You receive your license keys key and applicable source code after your payment is successfully received and processed. We send you an email that includes instructions on how to access the license key.
You can also log in to My.Atlassian to retrieve your license keyskey. Just like your product purchases, apps you purchase in the Marketplace are reflected in your My Atlassian account.
Is it possible to extend my free trial?
For Data Center and Server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click “Try it free” and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
For Cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.
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When you migrate to a Data Center host product, your Server app license(s) will no longer be valid on a Data Center instance. You will be required to move to a Data Center app license(s) in this case.
How to update my server license key?
When you purchase a new server license or renew/upgrade an existing server license, a new license key will be added to the Billing & Technical Contact's My.Atlassian account. Once a Billing or Technical Contact has copied the license key from their My.Atlassian account, follow the steps below to apply your new key to your server environment:
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Log in to Jira as a System Administrator
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Click the Settings cog > Applications
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Click Versions & Licenses
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Click Update License
🔎 For more information, please check Atlassian Purchasing&Licensing. You can find actual app pricing on our Marketplace page.
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