We are aimed at providing high-level customer service to all of our users. We appreciate any kind of feedback about Power BI Connector, its features, and usability.
Feel free to contact our support team if you need any kind of assistance using one of the following means:
📧 Email us at support@alpha-serve.com
📞 Call us: +380980377286
🔧 Create a support request here.
Work Schedule:
🗓 Mon - Fri 9:00AM - 5:00PM EET (UTC+02:00)
Our support office is closed on some of the local holidays including:
New Year
1 day
01/Jan/2021
Orthodox Christmas
1 day
07/Jan/2021
International Women’s Day
1 day
08/Mar/2021
Labour Day
1 day
03/May/2021
Victory Day
1 day
10/May/2021
Holy Trinity
1 day
21/Jun/2021
Constitution Day
1 day
28/Jun/2021
Independence Day of Ukraine
1 day
24/Aug/2021
Defender Day
1 day
14/Oct/2021
Christmas
1 day
25/Dec/2021
New Year
1 day
Please, visit this page to see the holidays, when our support team does not work:
https://aserve.atlassian.net/l/c/n0HbTY0m
Initial Response Time Frames:
48 hours for issues classified as High priority.
Within 72 hours for issues classified as Medium priority.
Within 5 working days for issues classified as Low priority.
Support Service Scope:
Monitored email support.
Monitored Service Desk support.
Online configuration and Set-up support (upon request).
Manned telephone support for High priority issues within our business hours.
Remote assistance using Remote Desktop and Virtual Private Network (where available).
Additional information:
We only support app versions that are officially listed as supported in each Appstore listing.
We do not take any responsibility for issues or problems that may arise through the use of other third-party apps.
Only the Shopify users will be supported.
Only customers with a valid subscription or trial plans will be supported.
If you’re interested in advanced Premium or Enterprise support packages, please contact us for more details.
Data privacy issues are fully described in our Data security and privacy statement.
c