Data security and privacy statement
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Protecting your data and your privacy is our highest priority and is very important for us. Alpha Serve adheres to a strict policy for ensuring the security and privacy of your data, in particular, your personal identifiable information (such as full name, address, email address, and/or other identifiable information, collectively such personally identifiable information "Personal Data").
Alpha Serve provides hosted services ("Cloud Apps") for Atlassian Cloud Products. The Apps are delivered through the Atlassian Connect App framework ("Atlassian Connect"). Cloud Apps can be identified by the "Cloud" category in the corresponding Atlassian Marketplace listing.
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We support the latest technical and organizational measures to ensure data security, in particular, to protect your Personal Data. These measures are updated on a regular basis to stay up to date. We would like to draw your attention to the fact that security gaps gaps are possible when transmitting data on the Internet, and it is impossible to ensure complete protection of data from unauthorized or malicious access by third parties. If you are interested in our data protection concept, please contact us.
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- Account Data: Our Cloud Apps store data provided and generated by Atlassian, that are required for license validation, contract administration, and communication with the customer instance. This includes, for example, AddOnKey, ProductType, ClientKey, BaseUrl, ServiceEntitlementNumber, SharedSecret, OauthClientId. Unless explicitly and differently specified in the Addon documentation, we do not store personal information (e.g. name, email address).
- Session Data: Our Cloud Apps store data resulting from the customer's use of the service and distinguished from Customer Uploaded Data. This includes, for example, the use of statistics of service functions such as the total number of exports per day. This data is anonymized. Therefore, we cannot identify the end user this data relates to. It is exclusively used in order to improve our service. It does not contain any Customer Uploaded Data or Operation Data.
- Support Data: Our Cloud Apps may offer a problem report functionality which that can be triggered in the respective Apps. If a Cloud App offers such functionality, it allows you to automatically report the error to our support team. This functionality will collect relevant support data (e.g. Account Data, Operation Data, Customer Uploaded Data) from our systems and will create a support ticket in our support system on behalf of your users' email address. This data will be stored in the same data location that executed the operation but also downloaded to our own IT - system by a member of our support team. The data is usually saved in our hosts (see below section "End of Subscription"). Please pay special attention that data transfer on the internet can have security gaps and it is not possible to provide the complete protection of data against unauthorized or malicious access of third parties.
- Real-time Error Tracking Data: Our Cloud Apps track errors of our Cloud Apps' resources executed in the end-users ' browsers in real-time. This includes, for example, AddOnKey, ClientKey, BaseUrl, anonymized TrackingID, error messages and information about the environment such as browser type, browser version, and operating system. It is exclusively used in order to improve our service.
- Product Analytics Data: Our Cloud Apps track user behavior behaviour to allow better product decisions based on these insights. This includes, for example, the use of service features such as how often certain features are used and how they are used. This data is anonymized. Therefore, we cannot identify the end user this data relates to. It is exclusively used in order to improve our service.
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Alpha Serve uses an Atlassian recommended cloud platform called Amazon for hosting Cloud plugins (except for Smart Git Integration for Jira) to comply with all local laws. Amazon's physical infrastructure is hosted and managed within Amazon’s secure data centers centres and utilizes the Amazon Web Service (AWS) technology.
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For check of add-ons licenses, we need to store instance and license information. These are stored on Amazon servers in Oregon, USA.
Our hosting region is the United States.
Alpha Serve uses Hetzner for hosting Smart Git Integration for Jira Cloud. Hetzner Cloud servers are located in their own state-of-the-art data centres.
Status information about the Hetzner cloud platform can be found here: https://status.hetzner.com/
Our hosting region is Germany, EU.
Backups
This section explains our backup and recovery policy for customer data.
- Our backup data is securely stored, unauthorized access to backup data is not possible.
- We backup back up at least once a day, and we keep the backups.
- Please read the documentation of the product for further details
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Application and infrastructure security
This section explains explains the security measures we've taken in our application and infrastructure.
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By purchasing a commercial or academic license, our customers accept the following:
- Alpha Serve will receive the personal information of the technical person from Atlassian
- Alpha Serve will retain all personal information that is shared by Atlassian with Alpha Serve (Atlassian's policy on sharing personal information)
- Alpha Serve will retain personal information during the active maintenance period and after the expiration of the last maintenance period.
- Alpha Serve may send emails containing product news, tips, best practices, webinar or training details, event-related information. To comply with GDPR regulations, customers can request the removal, rectification or review of their own personal information stored in the support system by sending an email to support@alpha-serve.com or by clicking the unsubscribe link in the emails received.
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