Adding comment hangs Jira

raised this request


We are testing the app's functionality to see if it will assist us in our time management issue. After the app is installed whenever you enter in a comment that is not associated with the timer the comment does not commit. If you press F5, a dialog box with two buttons appears that says "This page is asking you to confirm that you want to leave - data you have entered may not be saved.". If you press the "Leave Page" button it finalizes the commit.

Additionally, when you enter in comments after pressing stop the whole page turns grey and the timer continues to run. The only way to get out of it is to close the ticket you are viewing or press F5; both of these options commit the information entered.

I checked the logs under the "Troubleshooting and Support Tools" option and the log analyzer says that it did not find any known problems in the log file: /var/atlassian/application-data/jira/log/atlassian-jira.log.

-Installation Type: Stand-alone Server
-Jira v8.3.0
-Java v1.8.0_202
-Time Tracker for Jira v2.8.4


Liubov Topchyi